Your privacy is important to us. It is Elegante Skin Care Clinics' policy to respect your privacy and comply with any applicable law and regulations regarding any personal information we may collect about you, including across our website, and other sites we own and operate.

A privacy policy is a statement that discloses some or all of the ways our website collects, uses, discloses, and manages the data of our visitors and customers. It fulfils a legal requirement to protect our visitor’s or client's privacy.

1. WHAT TYPE OF INFORMATION WE COLLECT?
We receive, collect and in some instances store any information you willingly enter on our website or provide us in any other way. It is your choice to provide us with personal data. The type of information we collect includes:
•    Your full name, date of birth and gender.
•    Address and contact details, such as: telephone number, e-mail address.
•    Profile data: may include your username and password, purchases or orders, your interests, preferences and feedback.
•    Financial data: may include your bank account and payment card details.
•    Transaction data: may include details about payments between us and other details of purchases made by you.
•    Billing address and delivery address details.
•    Information regarding your skin, such as: skin type, skin concerns you have and wish to improve.
•    Information regarding your current skincare routine, such as: products that you currently use.
•    Information regarding your health, such as: 
•    If you suffer from any skin conditions and what they are. 
•    If you are taking any prescriptive medication, what it is and how long you’ve been taking it.
•    If you are pregnant, trying to become pregnant or breastfeeding. 
•    If you have any allergies and if so what they are.
•    If you are undergoing any skin treatments and what they are.
•    Information regarding your lifestyle, such as: your diet, your stress levels, if you are a smoker.
•    A photograph of your skin, if you choose to provide one.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

SENSITIVE DATA:
We do not collect the following sensitive data about you: details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions. We do not collect any information about criminal convictions and offences.

2. HOW WE COLLECT DATA ABOUT YOU:
We collect data about you through a variety of different methods including:
•    Direct interactions: you may provide data by filling in forms on our website, or by communicating with us by post, phone, email or social media profiles. 
•    Order our products or services.
•    Create an account on our website.
•    Subscribe to our service or publications.
•    Request resources or marketing to be sent to you.
•    Enter a competition, prize draw, promotion or survey.
•    Give us feedback.

3. WHY DO WE COLLECT YOUR PERSONAL INFORMATION:
We collect non-personal and personal information for the following purposes:
•    To register you as a new customer.
•    To process and deliver your order including: manage payments, fees and charges, collect and recover money owed to us.
•    To make suggestions and recommendations to you about goods or services that may be of interest to you.
•    To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
•    To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

4. HOW DO WE STORE, USE, SHARE AND DISCLOSE OUR SITE VISITORS' PERSONAL INFORMATION?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

Our website uses the data we collect for the purpose of operating our business and providing (including improving and personalizing) the services we offer, to send communications, including promotional communications, and to display advertising. 

We may share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example: we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.

5. HOW DO WE COMMUNICATE WITH OUR SITE VISITORS:
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve an issue, to collect fees owed, to send updates about our company, regarding your skin consultation – if we need additional information from you to provide you with appropriate skin care plan, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, or postal mail. 

6. USE OF COOKIES ON OUR WEBSITE:
In common with many websites, we use “cookies” to help us gather and store information about visitors on our website. Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. You can delete cookies at any time or you can set your browser to reject or disable cookies. 

Wix platform uses cookies for important reasons, such as:
•    To provide a great experience for your visitors and customers.
•    To identify our registered members (users who registered to our site).
•    To monitor and analyse the performance, operation and effectiveness of the platform.
•    To ensure our platform is secure and safe to use. 

In general, the cookies which are initially placed on our Wix website may be categorized as essential cookies. However, considering that Wix platform gives us the ability to add multiple components, codes, third-party applications or third-party integrations (e.g. Google Analytics, Facebook Ads) -these applications and integrations may place additional cookies on our site, which might require specific settings.

If you do not know how to control or delete cookies, we recommend you visit https://allaboutcookies.org/ for detailed guidance.

7. THIRD-PARTY LINKS:
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

8. DATA RETENTION:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. YOUR LEGAL RIGHTS:
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us by email or phone.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.